TERMS & CONDITIONS

Introduction

These terms and conditions shall govern the sale and purchase of products on our website.

The term ‘William Barsley’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Little Orchard, Foxhole Lane, Matfield, Kent. The term ‘you’ refers to the user or viewer of our website.

Information displayed on our website is correct to the best of knowledge at the time of publication. However, William Barsley gives no guarantees, warranties or assurance of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.

By visiting this site and/ or purchasing something from William Barsley, you engage in our ‘service’ and agree to be bound by the following terms and conditions (‘’Terms of Service’’, ‘’Terms’). Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched or collected.

We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions. This document does not affect any statutory rights you may have as a consumer.

Details about products

William Barsley is a woodcarving company, selling carved products to the public via our website and liaising direct with the client.

All orders are subject to availability. If a product is out of stock this will normally be indicated on the website. At this moment in time the Hop Wreath is the only product available to purchase from our website.

Colour Disclaimer

Due to the variations in monitors and browsers, colour reproduction on the internet is not precise. Colours may vary slightly to the colour of the physical product. Please consider both product image and description, if you are unsure, email us via the contact page before buying. By purchasing you are agreeing that you have read understood and agreed to these terms. We do not accept returns due to colour variances. 

Sizes Disclaimer

Sizes and weights shown are approx

Pricing and Payment

All transactions are in £ Sterling. From time to time we will change the prices on our website, but this won’t affect the contracts previously come into force. The prices quoted on our website are exclusive of VAT as current no VAT is payable.

Online orders must be paid for before dispatch, orders can be paid for via Paypal.

Orders can be made on the website at anytime. Processing of orders will be undertaken on ‘working days’ which are defined as 9am to 5pm, Monday to Friday, excluding public holidays.

Delivery Terms and Timelines

Delivery for the ‘Hop Wreath’ is free within mainland UK. All other delivery outside mainland UK, will be quoted for separately. We suggest you contact us prior to purchase to find out these delivery costs, which will be in addition to the product price listed on our website.  

We aim to process all online orders as quickly as possible, but due to the nature of handmade items please allow approximately 4 weeks for the Hop Wreath to be made and dispatched. This is shown in the product description and by agreeing to purchase this product you agree to this timescale. We will inform you if there is any delay and hold the right for these products to take longer to make.

We shall arrange for delivery of the products you purchased to be sent to the address you specified during the checkout process.

If an item looks damaged then it should be refused. Do not sign for damaged boxes. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as damaged package if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative. Faulty goods must be notified within 24 hours of receipt.

All delivery dates and times quoted are approximate as we use third party courier companies. While we make every effort to accommodate customer requests, no guarantee of time can be given.

Returns

If you are unhappy with any product purchased from us we will accept returns at your own cost within 14 days of purchase, unless they are damaged in which case we will refund postage costs.

If William Barsley accepts a return, it is the responsibility of the customer to return the goods back to us “as new”. Returns are to: Unit 4 Webbers Yard Industrial Estate, Shinners Bridge, Dartington, Devon, TQ9 6JY. It is recommended you keep the original packing/boxes that your product arrived in. We cannot accept a return if the Hop Wreath is not safely and securely packed.

Refund Policy 
In the unlikely event that we cannot replace or repair a damaged or faulty product, or if you have placed an order which we are unable to fulfill, refunds will be processed in one of the following ways:

– PayPal payments: refund directly into your PayPal account

In exchange for returned goods William Barsley will issue a refund with 30 days of receipt of return.

Copyright

Reproduction of any product or image without our express permission in writing is strictly prohibited.

Warranted by customers:

By placing an order a customer is warranting to us that the information they provide is accurate and truthful, also that they are at least 18 years of age.

Third party links:

Any links to outside websites are for your information only and we accept no responsibility for their content or privacy practices.

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